Remove a Custom Domain from your Site

A Custom Domain is a domain you own and connect to your CloudCannon Organization, so visitors reach your Site at your own address (e.g., cloudcannon.com). You can connect a Custom Domain to your CloudCannon Organization and add it to a Site to host your website content on that domain.

You may want to remove a Custom Domain from a CloudCannon Site to change the domain hosting your content, move a Custom Domain to a different CloudCannon Site, or to disconnect a Custom Domain from your Organization.

If you want to keep sending visitors somewhere, you can change the Subdomain into a redirect instead, with the Change Subdomain Type button next to Change Subdomain type to Redirect in the Danger zone section under Subdomain settings on the Custom Domain page. For more information, please read our documentation on managing your Redirect Subdomains.

If your Site is the last Site on its Subdomain, CloudCannon asks what happens to the Subdomain:

• Leave it set up — The Subdomain stays set up with no Site. Its hosting and certificate stay connected, so you can add a Site back without waiting for DNS or a new certificate. Until then, visitors see a 404 page. This is the default. Choose this option to take your website down temporarily.
• Redirect visitors — The Subdomain becomes a 301 permanent redirect that sends every visitor to another domain, keeping the path and query string.
• Delete the Subdomain — CloudCannon deletes the Subdomain and its certificate, and sends its visitors to your Fallback Redirect. If the Subdomain was your Fallback Redirect, CloudCannon will make another Subdomain your Fallback Redirect, which you can change on the Subdomains tab of the Domain page.

If other Subdomains redirect to the Subdomain you are emptying, CloudCannon lists them and deletes them too when you leave the Subdomain set up or delete it, unless you uncheck the Delete this other Redirect Subdomain or Delete these other Redirect Subdomains checkbox.

If you redirect the Subdomain, the Redirect Subdomains on the same Base Domain that pointed at it send visitors to the new destination instead. Redirects on your other domains keep pointing at the Subdomain. CloudCannon refuses a destination that would send visitors in a loop, the Subdomain itself, or a destination on one of your Custom Domains that isn't a Subdomain yet.

For more information on each option, please read our documentation on removing a Site from a Subdomain.

Before we begin, this article assumes you have connected a Custom Domain to your Organization and added a Custom Domain to your Site.

The Remove custom domain button is disabled unless you can both change the hosting of your Site and edit the settings of its Base Domain. If it's disabled, ask someone in your Organization who has both permissions.

To remove a Custom Domain from your Site:

1. Log in to CloudCannon.
2. Select the Organization with the Site you want to remove a Custom Domain from.
3. Click the Sites link in the App Sidebar. CloudCannon will open the Sites Browser.
4. Click the Card for the Site you want to remove a Custom Domain from. CloudCannon will open the Dashboard for that Site.
5. Navigate to the Custom Domain page under Site Settings. CloudCannon will open the Custom Domain page.
6. Click the Remove custom domain button in the Danger zone section above the Subdomain settings heading. CloudCannon will open the Remove [Subdomain] from [Site Name]? modal.
7. If your Site is the last Site on the Subdomain, select the Leave it set up, Redirect visitors, or Delete the Subdomain option. If you select Redirect visitors, enter the domain to which you want to send visitors in the Redirect visitors to field.
8. (Optional.) If you selected Leave it set up or Delete the Subdomain, uncheck the Delete this other Redirect Subdomain or Delete these other Redirect Subdomains checkbox to keep the Subdomains that redirect to this one.
9. Click the Remove from [Subdomain] button. If you selected Redirect visitors or Delete the Subdomain, click the Remove and redirect or Remove and delete button instead.

CloudCannon will immediately stop hosting your Site on the Custom Domain and show the form for adding a Custom Domain on the Custom Domain page. Unless you deleted the Subdomain, CloudCannon also shows [Subdomain] has been removed from [Site Name].

You can also remove a Site from the Subdomain page, which you can open from the Subdomains tab of your Domain page, or from the Sites section under Subdomain settings on the Custom Domain page. Click the Context Menu for the Site and select the Remove from [Subdomain] option. When you remove your Site this way from its own Custom Domain page, CloudCannon opens the [Site Name] is no longer on [Subdomain] modal, with the Stay here and Go to [Subdomain] settings buttons.