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The General Data Protection Regulation (GDPR) is a set of rules enforced on 25th May 2018. The GDPR gives EU citizens more control over their personal data. It aims to simplify the regulatory environment for business so both citizens and businesses in the European Union can fully benefit from the digital economy.
CloudCannon is committed to to comply with all GDPR requirements. We've added internal procedures and security measures to ensure your data remains protected.
1.1. This Data Processing Addendum, including its Schedules (Addendum) applies if the Processing (as defined below) of Data (as defined in our Terms of Use at https://cloudcannon.com/terms/ (Terms)) is governed by the GDPR (as defined below).
1.2. If this Addendum applies, this Addendum forms part of the Terms between us and you (as defined in the Terms) and sets out the parties’ agreement in relation to the processing of Data in accordance with the requirements of European Union and United Kingdom data protection laws and regulations.
1.3. We are located in New Zealand, which the European Commission has determined provides adequate protection for the purposes of Article 45 of the GDPR. However, to provide you with additional assurance as to our data protection commitments, this Addendum also includes Standard Contractual Clauses (as defined below), which are pre-signed by us. If you would like to opt in to the Standard Contractual Clauses, please complete the necessary details, countersign the Standard Contractual Clauses, and return a counter-signed copy to us at privacy@cloudcannon.com.
1.4. Except as varied in this Addendum (including the Standard Contractual Clauses), all terms and conditions set out in the Terms continue to apply.
2.1. Unless the context requires otherwise:
a. capitalized terms used, but not defined, in this Addendum will have the meanings given to them in the Applicable Data Protection Laws (or, if not defined in the Applicable Data Protection Laws, the Terms);
b. the rules of interpretation set out in the Terms apply to this Addendum; and
c. references to clauses are references to the clauses in this Addendum.
2.2. In this Addendum:
Applicable Data Protection Laws means EU/UK Data Protection Laws and any applicable data protection or privacy laws of any other country
EU/UK Data Protection Laws means all laws and regulations, including laws and regulations of the European Union, its member states and the United Kingdom, that apply to the Processing of Data under the Terms, including (where applicable) the GDPR and the equivalent legislation of the United Kingdom
GDPR means the European Union General Data Protection Regulation 2016/679
Instruction means the instructions set out in clause 3.3 or agreed under clause 3.4
Personal Data means all Data which is personal data, personally identifiable information or personal information under Applicable Data Protection Laws (as applicable under those laws)
Processing means any operation or set of operations which is performed upon Personal Data, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction. Process has a consistent meaning
Standard Contractual Clauses means the standard contractual clauses set out in Schedule 3, as may be amended under clause 12.1
Sub-Processor means any person appointed by us or on our behalf to Process Personal Data on your behalf in connection with the Terms.
2.3. If there is any conflict between any of the following, they will have precedence in the descending order of priority set out below:
a. the Standard Contractual Clauses;
b. this Addendum; and
c. the Terms.
3.1. With respect to the Processing of Personal Data under the Terms:
a. you act as the Data Controller;
b. we act as the Data Processor; and
c. subject to clause 6, we may engage the Sub-Processors listed in Schedule 2.
3.2. We will comply with all Applicable Data Protection Laws that apply to our Processing of Personal Data on your behalf, including all EU/UK Data Protection Laws that apply to Data Processors.
3.3. You must, when using the Service, comply with all Applicable Data Protection Laws that apply to your Processing of Personal Data, including all EU/UK Data Protection Laws that apply to Data Controllers.
3.4. You instruct us to Process Personal Data and in particular, subject to clause 6, transfer Personal Data to any country or territory:
a. as reasonably necessary to provide the Service in accordance with the Terms;
b. as initiated through the use of the Service by you, your Personnel and other end users you allow to use the Service; and
c. to comply with any further instruction from you (including by email or through our support channels) that is consistent with the Terms and this Addendum.
3.5. This Addendum and the Terms are your complete and final instructions for the Processing of Personal Data as at the time this Addendum takes effect. Any additional or alternate instructions must be agreed between us and you separately in writing.
3.6. We will not Process Personal Data other than on your Instructions unless required by any law to which we are subject, in which case we will to the extent permitted by applicable law inform you of that legal requirement before we Process that Personal Data.
3.7. As required by Article 28(3) of the GDPR (and, if applicable, equivalent requirements of other Applicable Data Protection Laws), the nature and purpose of the Processing, the types of Personal Data and categories of Data Subjects Processed under this Addendum are set out in Schedule 1. We may amend Schedule 1 from time to time on written notice to you as we reasonably consider necessary to meet the requirements of the GDPR (and applicable equivalent requirements of other Applicable Data Protection Laws).
3.8. The duration of Processing is limited to the duration of the Terms. Our obligations in relation to Processing will continue until the Personal Data has been properly deleted or returned to you in accordance with clause 11 of this Addendum.
3.9. You are solely responsible for ensuring that your Instructions comply with Applicable Data Protection Laws. It is also your responsibility to enter into data processing agreements with other relevant Data Controllers in order to allow us and our Sub-Processors to Process Personal Data in accordance with this Addendum.
3.10. If, in our reasonable opinion, an Instruction infringes Applicable Data Protection Laws, we will notify you as soon as reasonably practicable.
4.1. To the extent permitted by law, we will notify you promptly if we receive a request from a Data Subject to exercise the Data Subject’s rights under Applicable Data Protection Laws relating to any Personal Data (Data Subject Request).
4.2. Taking into account the nature of the Processing, we will assist you by implementing appropriate technical and organizational measures, to the extent possible, to fulfil your obligation to respond to a Data Subject Request under Applicable Data Protection Laws.
4.3. To the extent you do not have the ability to address a Data Subject Request, we will, on your written request, provide reasonable assistance in accordance with Applicable Data Protection Laws to facilitate that Data Subject Request. You will reimburse us for the costs arising from this assistance.
4.4. We will not respond to a Data Subject Request except on your written request or if required by applicable law.
5.1. We will:
a. take reasonable steps to ensure the reliability of any of our Personnel engaged in the Processing of Personal Data;
b. ensure that access to Personal Data is limited to our Personnel who require that access as strictly necessary for the purposes of exercising our rights and performing our obligations under the Terms;
c. ensure that our Personnel engaged in Processing Personal Data are subject to confidentiality undertakings or professional or statutory obligations of confidentiality; and
d. ensure that our Personnel engaged in Processing Personal Data are informed of the confidential nature of the Personal Data and receive appropriate training on their responsibilities.
5.2. We have appointed a data protection officer who can be contacted at privacy@cloudcannon.com.
6.1. You acknowledge and agree that we may engage third party Sub-Processors in connection with the provision of the Service.
6.2. We have entered into (and will, for any new Sub-Processor, enter into) written agreements with each Sub-Processor containing data protection obligations which offer at least the same level of protection for Personal Data as set out in this Addendum and that meet the requirements of Article 28(3) of the GDPR, as applicable to the nature of the services provided by that Sub-Processor.
6.3. You may request copies of our written agreements with Sub-Processors (which may be redacted to remove confidential information not relevant to this Addendum).
6.4. A list of current Sub-Processors for the Service as at 5/5/2021 is set out in Schedule 2. We may update the list of Sub-Processors from time to time and, subject to clause 6.5, we will give at least 14 days’ written notice of any new Sub-Processor (Change Notice).
6.5. We may engage Sub-Processors as needed to serve as an Emergency Replacement to maintain and support the Service. *Emergency Replacement *means a sudden replacement of a Sub-Processor where a change is outside our reasonable control. In this case, we will inform you of the replacement Sub-Processor as soon as reasonably practicable.
6.6. You may object to any new Sub-Processor on reasonable grounds by notifying us within 10 days of receipt of a Change Notice. Your notice of objection to any new Sub-Processor must explain the reasonable grounds for your objection. The parties must discuss your concerns about the new Sub-Processor in good faith with a view to resolve the objection to the use of the new Sub-Processor in a commercially reasonable manner. If it is not possible to resolve the objection, and we do not revoke the Change Notice before the date the Change Notice takes effect, you may, despite anything to the contrary in the Terms, terminate the applicable Service under the Terms that cannot be provided to you without that new Sub-Processor. If you do not terminate the relevant Service under the Terms in accordance with this clause, you are deemed to have agreed to the new Sub-Processor.
6.7. We are liable for the acts and omissions of our Sub-Processors to the same extent we would be liable if performing the services of each Sub-Processor directly under the terms of this Addendum, except as otherwise set out in this Addendum.
We will maintain technical and organizational measures to protect the confidentiality, integrity and security of Personal Data (including protection against unauthorized or unlawful Processing and against accidental or unlawful destruction, loss or alteration or damage, unauthorized disclosure of, or access to, Personal Data), and to manage data security incidents affecting Personal Data, in accordance with Appendix 2 of the Standard Contractual Clauses.
8.1. We will comply with all applicable laws requiring notification to you of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data Processed by us or our Sub-Processors of which we become aware (Breach Incident).
8.2. We will make reasonable efforts to identify the cause of that Breach Incident, notify you within a timely manner to allow you to meet your obligations to report a Breach Incident, and take steps we consider necessary and reasonable to remediate the cause of the Breach Incident, to the extent remediation is within our reasonable control.
Upon your written request, we will, at your cost, submit to your audits and inspections, and provide you all information necessary, to demonstrate that both you and we are complying with our respective obligations under Applicable Data Protection Laws (including our respective obligations under Article 28 of the GDPR).
Upon your written request, we will, at your cost, provide you with reasonable assistance needed to fulfil your obligation under Applicable Data Protection Laws to carry out a data protection impact assessment relating to your use of the Service, to the extent you do not otherwise have access to the relevant information.
11.1. Subject to clauses 11.2 and 11.3, following termination of the Terms we will delete all Personal Data within a reasonable period from termination of the Terms.
11.2. Subject to clause 11.3, you may submit a written request to us within 10 working days of the termination of the Terms requiring us, within 20 working days of your written request, to:
a. return a complete copy of all Personal Data by secure file transfer in a common format; and
b. delete all other copies of Personal Data Processed by us or any Sub-Processor.
11.3. We, or each Sub-Processor, may retain Personal Data to the extent that it is required by applicable laws, provided that we ensure the confidentiality of all such Personal Data and ensure that such Data is only processed as necessary for the purposes required under applicable laws requiring its Processing and for no other purpose.
11.4. If we cannot delete all Personal Data due to technical reasons, we will inform you as soon as reasonably practicable and will take reasonably necessary steps to:
a. come as close as possible to a complete and permanent deletion of the Personal Data;
b. fully and effectively anonymize the remaining data; and
c. make the remaining Personal Data which is not deleted or effectively anonymized unavailable for future Processing.
12.1. We may on at least 30 days' written notice to you from time to time, make any variations to this Addendum (including to the Standard Contractual Clauses), which we consider (acting reasonably) are required as a result of any change in, or decision of a competent authority under, Applicable Data Protection Laws, to allow transfers and Processing of Personal Data to continue without breach of Applicable Data Protection Laws.
12.2. If you object to any variation under clause 12.1 on reasonable grounds, you may, despite anything to the contrary in the Terms, terminate these Terms and your right to access and use the Service without penalty on written notice, provided your notice of termination is received by us before the effective date of our notice. If you do not terminate these Terms and your right to access and use the Service in accordance with this clause, you are deemed to have agreed to the variation.
The liability of each party to the other party under or in connection with this Addendum is subject to the limitations and exclusions set out in the Terms, and any reference in the Terms to the liability of a party means the aggregate liability of that party under the Terms and this Addendum together.
If any provision of this Addendum is, or becomes unenforceable, illegal or invalid for any reason, the relevant provision is deemed to be varied to the extent necessary to remedy the unenforceability, illegality or invalidity. If variation is not possible, the provision must be treated as severed from this Addendum without affecting any other provisions of this Addendum.
Details of processing
We will Process Personal Data as necessary to provide the Service in accordance with the Terms, as further specified in our online documentation relating to the Service, and as further instructed by you and your Personnel and other end users you allow to use the Service through the use of the Service.
**Duration of Processing **
Subject to clause 11 of this Addendum, we will Process Personal Data for the duration of the Terms, unless otherwise agreed upon in writing.
**Categories of Data Subjects **
You may submit Personal Data to the Service, the extent of which is determined and controlled by you in your sole discretion, and which may include, but is not limited to, Personal Data relating to the following categories of data subjects:
**Type of Data **
You may submit Personal Data to the Service, the extent of which is determined and controlled by you in your sole discretion, and which may include, but is not limited to, the following categories of personal data:
| Legal Entity | Location | Purpose |
| Amazon Web Services, Inc. | United States | Cloud Service Provider |
| Slack Technologies, Inc | United States | Communication Services |
| Hubspot, Inc | United States | Analytics, Email and Customer Relations Platform |
| Stripe, Inc | United States | Payment Processing |
| Intercom, Inc. | United States | Customer Support |
| SendGrid, Inc. | United States | Email infrastructure |
| Raygun Limited | New Zealand | Error reporting |
| Cloudflare, Inc. | United States | Hosting CDN infrastructure |
| ChartMogul Ltd | United Kingdom | Financial analytics |
| Google Inc. | United States | Analytics, Email and Document Platform |
| Notion | United States | Document Management |
| MailChimp | United States | Newsletter Software |
| SurveyMonkey | United States | Survey Software |
| Zapier | United States | Customer Support Forms |
If you would like to opt in to the Standard Contractual Clauses, please complete the necessary details, countersign the Standard Contractual Clauses, and return a counter-signed copy to us at privacy@cloudcannon.com.