FAQ

• Can I try CloudCannon for free?

  Yes, signing up for CloudCannon starts a free 30 day trial on the Pro plan. During this trial period you can enter a credit card and select a plan if you'd like to continue using CloudCannon.

• What happens after the 30 day trial?

  If you haven't added a credit card and selected a plan, you'll be downgraded to our free plan. The free plan restricts access to your sites and removes all the shares you've made.

• Can I switch plans?

  Yes, change your plan any time in Account Settings.

• Do I pay for another user when sharing to a client?

  No, sharing with Client Sharing does not count towards your total users.

• How am I billed when adding new users?

  CloudCannon adds a prorated charge (or refund when removing a user) to your next invoice. For example, if your team is on the Basic plan, it costs $25 per user per month. You add a new team member 10 days into your billing period and there are 20 remaining days in the month. The per-day cost for each user is $25 ÷ 30, so we add on $16.66 ($25 ÷ 30 days × 20 days) to your next invoice.

• Do you take feature requests?

  Yes, we listen closely to our customers. Contact support if you have requests or feedback. Many CloudCannon features are driven by your feedback.

• Where are CloudCannon sites hosted?

  CloudCannon uses Amazon Web Services for all infrastructure. Sites are automatically optimised and served from our custom File Server. Optimisations include GZIP, serving assets from a CDN and minification. CloudCannon supports other hosting options, including your own servers.

• How do I cancel my CloudCannon account?

  Either downgrade to the free plan or delete your account. Find these options in your Account Settings.