Every Subscription Plan A set of features available to your Organization, the monthly usage limits for resources, and the price you pay for access to those features and resources, monthly or annually. Each Organization in CloudCannon can have one Subscription Plan, and can update or cancel at any time. The unit of paid capacity in your Organization's Subscription Plan. Every Organization Member you invite uses one Seat, as does every person you add through Site Sharing, and each Site with Guest Access enabled uses one Seat however many Guests share its Guest Password. Members of a Partner Organization working inside a Client Organization do not use a Seat. A unique address used to identify a website, such as cloudcannon.com. You can purchase a domain from a Domain Registrar and add it as a Custom Domain to your CloudCannon Organization before connecting it to any number of Sites hosted on CloudCannon. The total time CloudCannon spends building your Sites, measured cumulatively across all builds in a month. Most Subscription Plans include unlimited build time. On plans with a build time limit, you can enable Overages or purchase additional build time if you need more. You can review your usage under the Usage tab of your Site Dashboard or Organization Home page. The amount of data transferred from your hosted Site to visitors' browsers, determined by visitor count and webpage size. Each Subscription Plan includes a set amount, and you can enable Overages to keep your Sites live if you go over this amount. You can review your usage under the Usage tab of your Site Dashboard or Organization Home page. A workspace in CloudCannon that groups together Sites, Organization Members, and shared resources. It is also the unit CloudCannon bills for. You can define permissions for your Organization, controlling the access each Organization Member has to resources on CloudCannon. You can create and be a part of multiple Organizations. Extra capacity (Organization Members, bandwidth, custom domains, or build time) that extends a plan's included limits. When Overages are enabled, CloudCannon automatically adds capacity as your Organization exceeds its plan's included limits. The extra usage charged when your Organization exceeds its plan's included limits and Overages are enabled. Overage usage appears on your next invoice.Subscription Plan
Seat
Custom Domain
Build Time
Hosting Bandwidth
Organization
Add-On
Overage
You can extend your Subscription Plan limits and resources in two ways:
- Add an additional Seat or Custom Domain (called Add-Ons)
- Enable Overages to remove Build Time and Hosting Bandwidth limits and pay for what your Organization uses
You can extend each of these resources:
- Seats — Add capacity for the people and Sites that use your Organization. Each Organization Memberuses one Seat, as does each person you invite to a single Site through Site SharingGlossary term
Organization Member
A person who belongs to the same Organization as you. Organization Members are other CloudCannon users who have been invited to your Organization to collaborate on Sites, edit content, or manage settings. Each Organization Member has their own CloudCannon account with individual permissions assigned through Permission Groups, and uses one Seat in your Subscription Plan. Organization Members were previously called Team Members.
. Each Site with Guest AccessGlossary termSite Sharing
A CloudCannon feature that allows you to invite an existing Organization Member from within your Organization to view, edit, and publish content for a specific Site. With Site Sharing, you can control what an Organization Member can interact with by limiting access to individual Sites rather than all Sites in your Organization. This is distinct from Guest Access, which is used to invite external clients who don't have CloudCannon accounts.
enabled uses one Seat, however many Guests share its Guest Password.Glossary termGuest Access
A CloudCannon feature that allows you to invite someone from outside your Organization to view, edit, and publish content for a specific Site. Unlike Site Sharing, Guests invited through Guest Access do not need a CloudCannon account. Instead, they log in using a Guest Password through a dedicated Guest Login Page. Each Site with Guest Access enabled uses one Seat, regardless of how many Guests use its password. The Guest Access feature was previously called Client Sharing.
- Custom Domains — Add additional Custom Domains to your Organization, which you can connect to any number of Sites. This includes your apex domain and any subdomains (e.g.,
jetstream.com,www.jetstream.com,shop.jetstream.com) but not subpaths (e.g.,jetstream.com/blog). - Build Time — Allow your Organization Members to spend more time on Site builds, in 1-hour bundles rounded up to the next full bundle. This only applies to Subscription Plans that limit Build Time.
- Hosting Bandwidth — Allow your Sites to serve additional website traffic, in 100 GB bundles rounded up to the next full bundle.
For more information on these topics in general, please read our documentation on what Organization Members are, what Custom Domains are, what Build Time is, and what Hosting Bandwidth is.
CloudCannon will prompt you to attach a payment method to your Organization before you can use Add-Ons or Overages.
How do Add-Ons work?#
There is no button to purchase Add-Ons. Instead, CloudCannon automatically adds them to your Subscription Plan when you add an Organization Member to your Organization or connect a Custom Domain to your Organization. Enabling Guest Access on a Site also uses a Seat. When adding any of these resources would put you over your Subscription Plan's limits, CloudCannon shows the Confirm Billing Change modal.
The Seats row on the Subscription page under Org Settings breaks down how your Seats are used, so you can see how many belong to Organization Members and how many to Sites with Guest Access enabled. Charges for extra Seats appear on your bill as Additional Seats.
The increased capacity from adding an extra Seat or Custom Domain takes effect immediately, as you specify the person or domain you want to add during this process. When you are billed for these Add-Ons depends on whether your Organization uses a monthly or yearly Billing Period The recurring cycle CloudCannon bills your Organization on for its Subscription Plan, either monthly or yearly. You can switch between billing periods at any time, and CloudCannon prorates the difference on your next invoice.Billing Period
If your Organization uses a monthly Billing Period, the prorated cost of your Add-Ons for that month is added to your next invoice. Your next invoice will also include the cost of your Add-Ons for the following month, and these will be billed in advance as part of your regular invoices going forward.
If your Organization uses a yearly Billing Period, you are billed the prorated cost of your Add-Ons immediately. For example, if you add an Organization Member when you are 5 months into your Subscription Plan, CloudCannon will invoice you for the remaining 7 months of the year. Your Add-Ons will then be billed in advance as part of your regular invoices going forward.
Add-On charges appear as separate line items on your invoice. For more information on reading your bill, please read our documentation on understanding your CloudCannon invoice.
How do Overages work?#
Overages are relevant if you build and host your website through CloudCannon, rather than through a third-party service. For more information, please read our documentation on what a Site build is and what web hosting is.
You can control whether Overages are enabled or disabled for your Organization, which encompasses both Build Time and Hosting Bandwidth. When Overages are enabled, your Organization is not limited to the amount in your Subscription Plan. At the end of each month, CloudCannon will invoice you for the amount of Overages you used over your Subscription Plan limit in 1-hour or 100 GB bundles, rounded up.
Most of CloudCannon's Subscription Plans include unlimited Build Time, so on those plans you are only ever invoiced for Hosting Bandwidth Overages.
If you do not have Overages enabled, and reach the resource limit in your Subscription Plan, CloudCannon will prevent you from using more.
- When you reach your Build Time limit, CloudCannon stops running Site builds for the remainder of the month or until you enable Overages. You can still save your changes, but they will not build.
- When you reach your Hosting Bandwidth limit, CloudCannon will stop serving the Sites on your Organization to website visitors for the remainder of the month or until you enable Overages. Instead, visitors to your website will see a hosting error message.
We recommend enabling Overages in all cases to prevent your Sites from going down.
How much Hosting Bandwidth do I need?
Hosting Bandwidth is the amount of data transferred from your website's servers at CloudCannon to your website visitor. The amount of data each webpage needs is measured in megabytes (MB), and mostly depends on how many image/media files are on the page and how optimized your website is. For example, a 4 MB webpage with several images or media files will serve 25,000 page views with 100 GB of Hosting Bandwidth. Most optimized webpages are smaller than this, so 100 GB will go further.
CloudCannon will warn you if your Overages are disabled. To turn Overages on or off, please read our documentation on managing your Add-Ons and Overages.
You can track your Hosting Bandwidth and Build Time each month using the Usage tab on your Organization Home page or Site Dashboard. Checking these graphs regularly helps you anticipate when your Organization or Site might exceed its Subscription Plan limits and decide whether to add capacity, enable Overages, or change your Subscription Plan.
Several CloudCannon Subscription Plans have unlimited Build Time. However, CloudCannon may monitor usage with regard to the fair use of CloudCannon infrastructure, in line with our Terms of Service.