Your CloudCannon invoice is a record of what your Organization A workspace in CloudCannon that groups together Sites, team members, and shared resources. It is also the unit CloudCannon bills for. You can define permissions for your Organization, controlling the access each team member has to resources on CloudCannon. You can create and be a part of multiple Organizations.Organization
Your invoice total is calculated as the cost of your Organization's Subscription Plan A set of features available to your Organization, the monthly usage limits for resources, and the price you pay for access to those features and resources, monthly or annually. Each Organization in CloudCannon can have one Subscription Plan, and can update or cancel at any time. Extra capacity (team members, bandwidth, custom domains, or build time) that extends a plan's included limits. When Overages are enabled, CloudCannon automatically adds capacity as your Organization exceeds its plan's included limits. The extra usage charged when your Organization exceeds its plan's included limits and Overages are enabled. Overage usage appears on your next invoice.Subscription Plan
Add-On
Overage
Enterprise Organizations use custom billing, and their invoices may differ from what this article describes. If your Organization is on the Enterprise Plan, contact our support team with your Organization name and invoice number.
Subscription Plan and Add-Ons#
Your Subscription Plan and any Add-Ons you pay for are invoiced in advance of your Billing Period The recurring cycle CloudCannon bills your Organization on for its Subscription Plan, either monthly or yearly. You can switch between billing periods at any time, and CloudCannon prorates the difference on your next invoice.Billing Period
The cost of your Subscription Plan appears as a line item under your Subscription Plan's name, "[name] Subscription Plan", and Add-Ons will appear as "Team Member" or "Custom Domain".
If your Organization uses one of CloudCannon's legacy Subscription Plans, that Subscription Plan will not appear on the CloudCannon pricing page, but your invoice will still use that Subscription Plan's name. If you're unsure which Subscription Plan your Organization uses, contact our friendly support team with your Organization name.
Overages#
Any Overages you pay for are invoiced retrospectively every month, even if you have a yearly Billing Period. For example, the invoice on the 1st of May would be for the Overages used between April 1st and April 30th. For more information, please read our documentation on what Add-Ons and Overages are.
The cost of your Overages will appear as "[amount] x 100 GB Hosting Bandwidth Bundle" or "[amount] x 1 Hour Build Time Bundle" with the period of time you used them in brackets.
Credits and discounts#
CloudCannon issues a credit when you reduce your Subscription The ongoing payment to CloudCannon for your Organization's Subscription Plan. A Subscription can be active, paused, or canceled. Canceling a Subscription will prevent you from paying for further use of features and resources without deleting the Organization, its Sites, or files.Subscription
Credits appear in your billing summary on the Subscription page under Org Settings The settings page for a CloudCannon Organization, where organization administrators can manage organization-wide settings, including billing, team permissions, integrations, branding, and security policies. You can access this page using the Organization Settings link in the App Sidebar.Org Settings
A discount comes from a coupon applied to your Subscription. Depending on the coupon, a discount takes a percentage or a fixed amount off your total, and may apply to a single invoice, a set number of months, or every invoice. A discount also appears as a negative line item that reduces your total. For more information, please read our documentation on adding a coupon to your Subscription.