If the only Owner One of CloudCannon's Default Permission Groups. Owners have complete control over everything in your Organization, including managing billing settings, deleting Organizations, and creating Custom Permission Groups. A workspace in CloudCannon that groups together Sites, team members, and shared resources. It is also the unit CloudCannon bills for. You can define permissions for your Organization, controlling the access each team member has to resources on CloudCannon. You can create and be a part of multiple Organizations.Owners
Organization
This article covers recovering an Organization when its only Owner is gone. If you're locked out of your own account, such as after losing your multi-factor authentication MFA is a security method that requires users to provide two or more verification factors to access an account. CloudCannon supports MFA to enhance account security beyond just passwords. Organization administrators can enforce multi-factor authentication for all team members.Multi-Factor Authentication
The best protection is to avoid this situation altogether: keep more than one person in the Owners Permission Group A group that defines what permissions team members have in CloudCannon. Permission Groups allow you to make Resources available to your team members and define what actions are allowed (Read, Write, or Create) for each resource. CloudCannon provides several Default Permission Groups (Owners, Developers, Technical Editors, Editors, and Billing) and you can create Custom Permission Groups for more granular control.Permission Group
Reset the password on the Owner's account#
Organizations are often created with a shared company email address, such as example@yourcompany.com. If you can still receive email at that address, you can reset the password and sign in. To reset the password:
- Open the forgotten password form.
- Enter the email address on the Owner's account.
- Set a new password using the reset link CloudCannon sends you.
- Sign in to the Owner's account.
- Add another person to the Owners Permission Group.
Your Organization now has more than one Owner, so access no longer depends on a single account. If the person you want to add isn't in your Organization yet, please read our documentation on adding a team member to your Organization and adding a team member to a Permission Group.
If the Owner's account has multi-factor authentication enabled and you don't have the device, resetting the password won't let you sign in. Ask our support team to help instead, as described below.
Ask CloudCannon to transfer ownership#
If you can't sign in to the original Owner's account or receive its email, recovering ownership requires identity verification that only our support team can carry out. Contact our support team to request an ownership transfer, and have ready:
- your Organization name
- the email address on the Owner's account
- proof of your connection to the Organization, such as an invoice number
If our support team can't confirm your identity and your connection to the Organization, they may be unable to transfer ownership.