How CloudCannon handles failed payments

Last modified: June 1st, 2023

We realize credit cards sometimes decline for unknown reasons, so we try to give you plenty of time to try a new payment method. After a failed payment, we retry the payment four times over the next three weeks. If we’re still unsuccessful during this period, we will cancel your CloudCannon subscription and downgrade your account to our free plan.

If you need more leeway than this, please reach out to support and tell us about your situation.

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