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Ownership Resolution

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Resolve organization ownership conflicts.

When someone leaves your Organization, it is best to upgrade another person in your team to an Owner. If this didn’t happen, contact us, and we will sort something out. Ideally, this is solved by communicating with the original owner.

Accessing the account through their email

Often organization emails are used when creating an organization account. The email might look like example@yourcompany.com. Someone within the organization might be able to access that account. If that email account has already been deleted, we can try something else. If it still exists, use the forgotten password form to reset the password. Change the owner and remember to be respectful.

Manual resolution

If CloudCannon needs to to transfer organization ownership manually, we will first validate that the request is valid. If the owner uses a company email, we will validate DNS access to that email. This would give us the confidence that you would add or remove emails for anyone under that domain name. Failing this, we will treat this on a case by case basis.

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