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Introduction

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Set up your team on CloudCannon

Organizations help you organize your team, sites and resources in one place. It allows a team to be defined and permissions to be granted at different levels.

Adding a new Organization

To create your first Organization:

  1. Click Create Organization in the Account Menu in the sidebar
  2. Fill in all of the fields available and submit the form
Screenshot of organization creation interface

Once created, a new start screen is shown to select between your organizations. Alternatively, you can use the Account Menu for quick access to organizations.

Screenshot of Organization list with context menu open

Team Management

After creating an organization, your account is set up as the owner. There are 5 types of users in an organization:

  1. Owners: These users have full permission as if it is their own account
  2. Developers: Can create sites and manage everything to do with them, can’t update billing information
  3. Technical Editors: Can update sites with the source editor but cannot create new sites
  4. Editors: Can update content on sites using the visual editing interfaces

Adding a new Team Member

To add a team member:

  1. Go to Organization Settings / Team
  2. Click the Add button.
Screenshot of Organization team interface

Add the email of the person you want to share, select the Permission Level required, and press Create team member

This will email the team member and prompts them to sign up or log in. Once logged in, they have access to all sites created under the organization at the level specified.

Screenshot of Add Team Member modal
Note

Teams can be automatically created from your own identity provider. See SAML configuration for more information.

Updating a Team Member’s level

To increase or decrease a team members permission level:

  1. Go to Organization Settings / Team
  2. Click on the three dots next to the person you want to update
  3. Click on Update permissions
  4. Select the permission level you want them to have and click Update Team Member

Only owners and developers have permission to update team members. Developers do not have permission to alter the details of an Owner.

Screenshot of Organization Team interface with context menu open on a team member
Screenshot of Update Team Member Modal

Removing a Team Member

To remove a team member:

  1. Go to Organization Settings / Team
  2. Click on the three dots next to the person you want to update
  3. Click on Revoke Access.
  4. Click again to confirm.

You can only remove team members if you are an owner or developer. Developers do not have permission to remove an Owner.

Screenshot of Remove Team Member Modal

Paying for CloudCannon

Payment Methods

We currently accept Visa and Mastercard credit cards for payment for paid plans and invoicing on Enterprise plans.

Upgrading / Downgrading

When upgrading or downgrading your account, we perform the following actions:

  1. Calculate the time left on your billing period on your current plan and credit this on your next invoice
  2. Calculate the time left on your billing period on your new plan and debit this on your next invoice
  3. On your next invoice, you will see these adjustments.

Failed Payments

We realize credit cards sometimes decline for unknown reasons, so we try to give you plenty of time to try a new payment method. After a failed payment, we retry the payment four times over the next three weeks. If we’re still unsuccessful during this period, we will cancel your CloudCannon subscription and downgrade your account to our free plan.

If you need more leeway than this, please reach out to support and tell us about your situation.

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