When you onboard your clients to CloudCannon, you can choose who pays for the resources they use. Depending on the business model of your agency, you may prefer to pay for CloudCannon directly or have your clients receive and pay their own invoices. CloudCannon has no preference about who pays for each Subscription Plan A set of features available to your Organization, the monthly usage limits for resources, and the price you pay for access to those features and resources, monthly or annually. Each Organization in CloudCannon can have one Subscription Plan, and can update or cancel at any time.Subscription Plan
Select who pays for your clients#
The CloudCannon Partner Program allows you to manage clients in two places: as Sites inside your Partner Organization A CloudCannon Organization that belongs to a member of the Partner Program and serves as their base for managing client work. From their Partner Organization, Partners create and manage Client Organizations and track their Partner Points.Partner Organization
- Keeping client Sites in your Partner Organization means the resources they use are bundled into your Subscription Plan and billed to your Partner Organization's payment method on your single invoice. If you pay for the invoice, you can choose how to incorporate it into how you already bill the client, for example alongside web maintenance or other services.
- Keeping client Sites on a separate Client Organization gives them their own Subscription Plan, with its own payment method and its own invoices. Your client can pay directly with their own card, or you can add yours and keep covering the cost. You can add members of your Partner Organization for no extra cost and they do not contribute to the number of seats in their Subscription Plan. CloudCannon will warn you if there are any payment issues.
In both cases, each Organization has its own Subscription Plan and its own payment method. For more information, please read our documentation on what a Subscription Plan is and managing your payment methods.
Who pays and who receives the invoices are separate choices. CloudCannon emails each invoice to the address in the Billing Email field on the Subscription page under Org Settings, so you can send a Client Organization's invoices to your client while your own payment method covers the cost, or the other way around. If that field is empty, CloudCannon does not email invoices for that Organization at all. For more information, please read our documentation on adding billing contact information.
Other than billing, there are several factors that may influence where you choose to keep your clients. For more information, please read our documentation on best practices for structuring client Sites.
Partner discounts and Free Trials#
As you rise up the tiers of the Partner Program, you unlock a discount of up to 20% off the price of all Subscription Plans on your Partner Organization and connected Client Organizations you manage. This discount is not applied automatically; you add it as a coupon to the Subscription Plan for each Organization you want to discount. For more information, please read our documentation on what Partner Points and Rewards are and adding a coupon to your Subscription.
Any Client Organization you create also starts on an extended six-month Free Trial A trial period that gives a new Organization access to Standard Plan features without requiring a payment method.Free Trial
Four actions shorten a Client Organization's extended six-month Free Trial to three days:
- Adding a Custom Domainto one of its Sites.Glossary term
Custom Domain
A unique address used to identify a website, such as cloudcannon.com. You can purchase a domain from a Domain Registrar and add it as a Custom Domain to your CloudCannon Organization before connecting it to any number of Sites hosted on CloudCannon.
- Turning on Client Sharingfor one of its Sites.Glossary term
Client Sharing
A CloudCannon feature that allows you to invite someone from outside your Organization to view, edit, and publish content for a specific Site. Unlike Site Sharing, clients invited through Client Sharing do not need a CloudCannon account. Instead, they log in using a site-specific password through a dedicated Client Login Page. Each Site with Client Sharing enabled counts as one Team Member for billing, regardless of how many Clients use its password.
- Adding one of the client's own Team Members.Glossary term
Team Member
A person who belongs to the same Organization as you. Team members are other CloudCannon users who have been invited to your Organization to collaborate on Sites, edit content, or manage settings. Each team member has their own CloudCannon account with individual permissions assigned through Permission Groups.
- Accepting a transfer that takes the Client Organization over the Custom Domains or Team Members included in its Subscription Plan.
The first three take effect as soon as you add one, whether or not the Client Organization is still within the limits of its Subscription Plan. Adding members of your Partner Organization does none of these, so you can build with your own team and keep the full six months.