Manage your Client Organizations

Managing your Client Organizations in CloudCannon can involve many things: from updating the build settings on a Site and publishing new content, to fixing DNS records or providing people with the CloudCannon permissions they need. Because Client Organizations function in the same way as any other Organization, these topics are all covered in the User Articles and Developer Articles sections of this documentation.

However, it is important to know how to find and open each Client Organization, and determine what needs your attention, especially if you manage several clients.

Find and open a Client Organization#

You can view the Client Organizations managed by your Partner Organization using the Client Organizations Browser. To open this page, click the Clients link in your App Sidebar.

The Client Organizations Browser works in the same way as the Organizations Browser, except it lists only the Client Organizations managed by your Partner Organization. It shows the Client Organizations you are a member of, so if you have not been added to any, the Client Organizations Browser is empty. Members of the Owners Permission Group in your Partner Organization see every client, because CloudCannon adds them to the Partner Permission Group in each Client Organization automatically. For more information, please read our documentation on how Partners access their Client Organizations.

You can use the Filter Bar at the top of the Client Organizations Browser to narrow your results further. Alongside searching by name, you can filter for the clients that need attention, such as those with failing Sites, a payment issue, a Free Trial ending soon, or a subdomain of a Custom Domain that doesn't point at CloudCannon or whose SSL Certificate has expired. You can also sort your results using the Sort by dropdown.

Each Client Organization appears as a Card, showing how many Sites and Base Domains it has, its Subscription Plan, how many edits it has had over the last 14 days, its Hosting Bandwidth usage so far this month, and whether it has any building or syncing errors. A client whose Sites are all healthy shows No issues instead.

To open a Client Organization, click its Card in the Client Organizations Browser. CloudCannon opens the Organization Home page for that client. For more information, please read our documentation on switching between your Organizations.

Monitor the health of your Client Organizations#

The Health tab on your Partner Organization's Organization Home page shows the results of several Health Checks across your own Organization and every Client Organization you manage, so you can review them all from one place.

CloudCannon lists your Health Checks under Danger, Warning, Informational, and Passed, and only shows a heading when at least one check falls under it. Click on each Health Check Card to expand it and see more details about what it affects. These can be your own Sites, Custom Domains, and subdomains, under Your Organization, or the affected clients, under Client Organizations.

The checks for the subdomains of your Custom Domains list each affected subdomain once, even when it serves several Sites. Click a subdomain to open its page. These checks are:

• Subdomains are not pointing at CloudCannon, for subdomains whose DNS record does not point at CloudCannon.
• Subdomain SSL certificates have expired, for subdomains whose SSL Certificate has expired.
• Subdomain SSL certificates are expiring soon, for subdomains whose SSL Certificate failed to renew and expires within seven days.
• Uploaded SSL certificates are expiring soon, for subdomains that use an SSL Certificate you uploaded that expires within nine days.

The Client Organizations group lists each affected client as a Card, with a note of what triggered the check, such as "3 failing builds" or when a Free Trial ends. A client appears under only one of the payment, Free Trial, and inactivity checks at a time, so the same client is never counted twice.

Clicking a client's Card opens that Client Organization's Health tab, or their Activity tab for the Clients are inactive check.

The error counts on the Cards in the Client Organizations Browser are separate from this, and are available to every Partner Organization. What the Health tab adds is the aggregated view across every client you manage.